Tenant FAQ
If it is not here, call 732-575-2016 or write to office@greengablepg.com.
How do I pay my rent?
Rent is paid in the resident portal. Sign in, choose the amount, and pay from your bank account. Every payment shows on your ledger the moment it is sent, and you get a receipt by email when it clears.
You can also set up autopay, which takes the rent from the same account on the day you choose each month. You can change the day, change the account, or cancel it whenever you like.
When is rent due?
Rent is due on the 1st of every month. Payments received after the 5th are considered late and will automatically incur a late fee as specified in your lease agreement.
What is the Resident Benefits Package (RBP)?
Our RBP provides essential services to simplify your life, including renter’s insurance, credit building for on-time payments, identity protection, and our HVAC air filter delivery service.
How do I submit a maintenance request?
All non-emergency requests must be submitted through the resident portal. This allows us to track the repair and provide you with real-time updates. Please include photos of the issue to help our technicians arrive prepared.
What constitutes a maintenance emergency?
An emergency is anything that threatens safety or the structure of the building. This includes:
- Total loss of heat in freezing weather.
- Major plumbing bursts or flooding.
- Gas leaks. Please call your utility provider first, then us.
- Sparking electrical or fire.
For after-hours emergencies, call our dedicated line at 917-309-6446.
Who is responsible for light bulbs and batteries?
Tenants are responsible for basic household maintenance, such as replacing light bulbs, smoke detector batteries, and furnace filters if not provided by our RBP.
Can I add a pet to my lease?
Pet policies vary by property. You must receive written approval and complete a pet screening before bringing an animal onto the premises. An additional pet deposit or monthly pet rent may apply.
Can I paint or modify the unit?
We want you to feel at home, but any permanent or semi-permanent changes such as painting, mounting TVs or changing fixtures require written management approval. Properties must be returned to their original condition upon move-out.
What happens if I get locked out?
If you are locked out during business hours, contact our office. If it occurs after hours, you will need to contact a professional locksmith at your own expense.
When should I set up my utilities?
Utilities must be transferred into your name starting on the first day of your lease. Please contact the local providers for water, electric and gas at least one week before move-in to avoid service interruptions.
How do I get my security deposit back?
After you move out and return your keys, we will inspect the property. Your deposit, minus any documented damages beyond normal wear and tear, will be mailed to your forwarding address within 30 days.